Shipping & Returns

Shipping Policies

COVID 19 NOTICE

Due to the current COVID 19 situation, we have extended our return policy to 20 days for all unused and unopened goods. We are taking extra measures to ensure the safely of our operations during this time. This is to ensure that your orders are still shipped and our process can continue. Although we are dispatching as normal, we have been informed of longer delivery times as all courier networks are working with reduced staff and this is having a knock-on effect on delivery times. We would please kindly ask our customers to be patient and kind. Please rest assured we will be keeping an eye on every order and will ensure you will receive your order in due course.

Our shipping costs are based on the size of the product you’re ordering and the country you’re living. Final costs will be calculated at checkout but see below for a useful guide. We can sometimes take 1-3 days to ship your items out in busy times and we do not work weekends.

Country Parcel Size Cost
UK Small £3.95
UK Large £5
Europe Any £7.50
Rest Of World Any £11

 

Returns Policy

We accept returns of unwanted and unused items within 14 days of receipt. For full information regarding returns and exchanges, please check our returns policy . Due to the hygienic nature of Lashes we will only accept return on unused and unopened lashes. Please visually check the lash is to your liking before you remove it from its packaging. We are unable to refund any lashes that have been worn or removed from the lash tray/case.

FAQs

My parcel has been delivered and signed for but I haven’t received it?

Please email us at info@lashesbyhc.com. Please be assured we will work closely with DPD/Royal Mail to get this matter resolved. A signature dispute will be raised on this consignment and investigated accordingly.

In the meantime, if you are able to send us over some photo ID of yourself preferably with a signature also shown clearly.

i.e. Passport/driving licence

This will help us massively to carry out our investigation quickly and efficiently.

How do I contact customer service?

You can contact us Monday – Friday between 9:00am – 5:00pm at info@lashesbyhc.com

Do Lashes by Holly Camilla come with glue?

Lashes by Holly Camilla do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.

What is your most dramatic lash?

The most dramatic Lash style is “Girl Code”. We recommend these lashes for a look at me, glamorous statement.

What is the most natural lash?

The most natural Lash style is “Queen”. We recommend this lash for anyone that wants a beautiful natural every day make up look.

Do you ship internationally?

Yes, we ship to almost every country worldwide.

What language should my order be placed with?

All orders must be entered and processed in English and paid in GBP.

Who are your stockists?

Our stockists are:

Queenies – Patcham, Brighton. Instagram: @queenieshair01

Edit Hair & Beauty – Hove, East Sussex. Instagram: @edit_hairandbeauty

Long Hair Don’t Care – Brighton, East Sussex. Instagram: @longhairdontcare1990

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